RETURNS & EXCHANGES
Return/Exchange Window: Returns/Exchanges must be received within 30 days of original delivery date. During the winter holiday season our return/exchange window is extended to 10 days after Christmas for items purchased in November or December.
Return/Exchange Condition: Returns/Exchanges must be in their original condition (unworn, unwashed, new, no fragrances such as cigarettes or perfume)
Exclusions: Please note that we CANNOT accept returns/exchanges for:
- Clearance items
- Customized/off menu items
- Seasonal items (such as holiday/Christmas sweaters or Halloween costumes)
- Wholesale orders
Items sent back to us that are outside of our return window, not in their original condition, or ineligible for return/exchange will not receive a refund/exchange.
Return Shipping/Shipping Fees: Obsession Unlimited does not cover the cost to mail back returns or refund original shipping costs (if there were any associated with the order).
Volume Discounts: If you are returning items from an order where a volume discount was used, your refund will be adjusted based on your final order total. For example, if you used an offer code for 20% off on orders of $50 or more and ordered 2 $25 items, but returned one item the refund amount would be $15, not $20, because the return adjusts your final order total to $25 based on the loss of the 20% off discount for orders of $50 or more. If you used an offer code for 20% off on orders of $50 or more and ordered 4 $25 items, but returned one $25 item the refund amount would be $20 because the 3 other items that didn't get returned still made it possible for the order to meet the minimum value to use the discount. If retaining the discount value of your order is a priority we recommend exchanging rather than returning your item so your discount value won't be impacted.
Excessive Returns/Exchanges: Obsession Unlimited reserves the right to refuse service/provide return labels in any instance where our return/exchange policy is being abused. We may refuse service/labels at our discretion in instances where more than three (3) returns/exchanges are made in a single calendar year.